DHL Express/UPS:
Typically, DHL Express or UPS delivers within 1-2 business days.

DHL Parcel/UPS:
The usual delivery time for DHL/UPS Parcel is 2-5 business days.

Please be aware that the duration for customs processing and clearance in your country is variable and might, in certain instances, extend the delivery timeline. To expedite the process, we recommend staying informed about any notifications regarding the customs status of your parcel. You can track your order throughout its journey using the provided tracking number once your order has been dispatched.

Customs, Duties, Taxes:
Please note that your shipment may be subject to import taxes and customs fees. As the importer, you are responsible for covering these fees and duties. DHL will request any applicable customs charges. For detailed information on import duties and taxes, kindly contact your local customs agency.

It is your responsibility as the buyer to ensure that the purchased item can be legally imported into the destination country. By placing an order with Swenico, the recipient becomes the official importer and must comply with all relevant laws and regulations in the receiving country. We understand that circumstances may arise where you are unable to receive your order due to local duties or customs regulations. Unfortunately, in such cases, we are unable to provide refunds or reshipments, as these circumstances are beyond our control. If you have any concerns or questions about your order, feel free to reach out to us, and we will do our utmost to assist you. Any expenses related to customs clearance must be covered by the recipient, as we have no control over these costs and cannot predict their amounts. Customs procedures vary between countries, so we recommend consulting your local customs office for more information. Please be aware that customs clearance processes may cause delays that extend beyond our initial delivery estimates.